Shopify Payments
Chargeback, return, and SNAD review for Shopify merchants and agencies.
DNR
SNAD
Credit not processed
Dispute Evidence Pack · secondary flow
For teams handling repeated disputes — not one-off small merchants.
Agencies, payment ops, and operations teams handling 10+ disputes a month. Build one reviewer-ready pack per case in minutes — not in three email threads. Stop starting from scratch every time.
If you handle one dispute every few months, use One Case. Team is for repeated workflows.
Honest scope
Not for one-off small merchants. For repeat operations.
If you run a small WooCommerce store and get a chargeback every few months, this is overkill. Use the $14.99 One Case packet when needed. Dispute Pack — the team plan — is built for agencies, payment ops desks, and operations teams that handle dozens of cases per month and need template + receiver inbox + repeat workflows.
Receiver lanes
Pre-configured for the receivers your team faces
Each lane is shaped to the receiver’s exact reason codes, evidence requirements, and reviewer expectations.
Klarna
Buyer dispute flows and merchant representation packs.
Return
Not received
Defective
Stripe
Dispute evidence submission and representation packs.
product_not_received
not_as_described
Adyen
Dispute defence and chargeback management packs.
Fraud
Consumer
Processing error
Visa
Chargeback reason codes and representment packs.
13.1
13.3
10.4
How it works
From scattered evidence to one reviewer-ready pack
1
Early scan
Local-first scan over the order, transaction, communication, and shipping evidence you already have.
2
Detect blockers
Missing items, contradictions, weak joins surfaced before submission.
3
Guided repair
Clear next actions: which evidence to add, which to remove, what timeline gap to fill.
4
Reviewer-ready pack
One bounded surface for the receiver. Sealed, verifiable, no account needed on the receiver side.
Pricing
Three ways to use this
One Case — $14.99
One dispute, end-to-end. For testing the workflow or one-off cases.
Buy One CaseTeam — $199–$499/mo
Most relevant for agencies/ops teams. Repeat workflows, receiver inbox, saved templates, multi-seat.
Request Team accessEnterprise / Integrator
Custom integrations, SSO, regulated workflows, dedicated onboarding.
Contact usWhat we don’t do
Honest about the boundary
- ✗ We do not guarantee a dispute is won. Reviewer decisions are outside our scope.
- ✗ We do not claim a “chargeback win rate”. Outcomes depend on facts, not packaging alone.
- ✗ We do not store raw files. Only hashes and structured metadata reach our servers.
- ✓ What we do: improve review-readiness, surface blockers, package one cleaner pack.
Start here